Refund & Cancellation Policy

Short version: free cancellation until your guide is sent; no refund after.

When your guide is sent

Your guide is emailed to you 24 hours before the start date and time you chose at checkout (destination local time). If you buy less than 24 hours before your start, it is sent immediately.

Example: you choose a start of Saturday 5 December at 13:00 (destination time). Your guide is sent on Friday 4 December at 13:00 — you can cancel for a full refund until then.

Cancelling before the guide is sent

You can cancel for a full refund any time before your guide is sent.

1. Email support@getbestbylocals.com from the address you used to buy.
2. Include your order number from the Lemon Squeezy receipt.
3. Your email must reach us before the delivery time (start − 24 hours).

We'll confirm by email and refund through Lemon Squeezy, our merchant of record, to your original payment method. How long the money takes to appear depends on your bank or card provider. Lemon Squeezy's own buyer terms may also give you refund options. [LEGAL REVIEW: add a target processing time once agreed; confirm Lemon Squeezy's current buyer refund terms.]

After the guide is sent

No refunds once your guide has been sent, because you have received the digital content.

Last-minute purchases

If you buy less than 24 hours before your start, your guide is sent straight away and the purchase can't be refunded. We tell you this at checkout before you pay.

EU and UK customers

At checkout you ask us to send the guide before the 14-day withdrawal period ends and acknowledge that you lose your right of withdrawal once it has been sent. We confirm that request in your order confirmation email. Until the guide is sent, the free cancellation above applies. If for any reason we don't hold that request from you, your 14-day right of withdrawal stays in place — email support@getbestbylocals.com to use it. [LEGAL REVIEW: Directive 2011/83/EU art. 16(m), UK CCR 2013 reg. 37 — confirmation on a durable medium.]

Changing your start date

You can change your start date once, free of charge, any time before your guide is sent (start − 24 hours).

1. Email support@getbestbylocals.com from the address you used to buy, with your order number and the new start date and time (destination local time).
2. Your email must reach us before the guide is sent for your current start date.

Your guide is then sent 24 hours before the new start, and your access window moves with it. Once the guide has been sent, the date is fixed — it can't be changed or refunded. If you change the date to one less than 24 hours away, the guide is sent immediately and the purchase becomes non-refundable. [LEGAL REVIEW]

Closed vendors

Vendors are independent businesses. Known closed days and thin days are disclosed on the destination page before you buy. An unexpected closure on the day isn't grounds for a refund, but please tell us so we can fix the guide. [LEGAL REVIEW]

If we cancel or can't deliver

If we cancel your order, or can't send your guide for a reason within our control, you get a full refund. [LEGAL REVIEW]

Faulty guide

If your guide couldn't be opened during your access window for a reason within our control, or so many listed vendors were unavailable that fewer tastings than your tier promises were available, tell us at support@getbestbylocals.com. You can choose a corrected guide, a new access window, or a full or partial refund — in addition to your statutory rights. [LEGAL REVIEW]

Not using your guide

There's no refund if you change your plans, run out of time, don't use the guide, choose the wrong tier or miss your dates after the guide has been sent. We don't have a formal extension policy: if something serious happens (illness, a cancelled flight, severe weather), email us and we'll look at it individually, but there's no right to an extension. Events outside our control don't automatically lead to a refund. [LEGAL REVIEW]

Fraud and payment disputes

We may refuse a refund if we reasonably believe the guide has already been used, shared outside your group, or bought fraudulently. Please email us before disputing a payment with your bank — see Support & Complaints. [LEGAL REVIEW]

Your statutory rights

This policy doesn't affect rights you have under the consumer law of the country where you live (for example, if the guide is not as described). [LEGAL REVIEW]

Access windows by tier

Niveau	Aantal proefporties	Prijs	Toegang
Express	6–7 proefporties	US$ 15	3 dagen
Classic	13–15 proefporties	US$ 25	4 dagen
Signature	20–24 proefporties	US$ 35	5 dagen
Grand	30–35 proefporties	US$ 50	6 dagen
Mega	40–45 proefporties	US$ 65	7 dagen
Ultimate	55–60 proefporties	US$ 80	8 dagen

Prices are for the guide only. Food and drink aren't included — you pay each vendor directly, at their prices.