Disclaimers & Liability

This page explains what BestByLocals does and doesn't do, and what stays your responsibility on a self-guided walk. It is part of our Terms of Sale. Nothing here takes away rights you have under the consumer law of the country where you live. [LEGAL REVIEW]

1. What we are

BestByLocals researches and publishes self-guided food walks. We are an information provider. We are not a tour operator, travel agency, restaurant, food supplier, transport provider, booking agent or insurer, and we don't guarantee the services of anyone else.

You decide whether to do the walk, which vendors to visit, what to order and how much to spend, how you get between stops, and whether the conditions on the day suit you.

2. Self-guided means on your own

Nobody from BestByLocals goes with you or supervises the walk. You are responsible for your own safety, your companions, your belongings, your travel decisions, following local laws and how you behave in public places.

3. Children

Guides are bought by adults (18 or older). If children walk with you, you decide whether the walk suits them — the distance, the food and the route — and you supervise them throughout, including whether a stop or dish is right for their age, diet and needs. [LEGAL REVIEW]

4. Vendor details can change

We publish only what vendors confirm, and each destination page shows the date vendor details were last verified. Vendors are independent businesses and change over time, so we can't guarantee that every vendor is open, that menus, prices and opening hours are unchanged, or that every dish is available on the day. That is why each guide lists more tastings than your tier promises. If something is wrong, please tell us at support@getbestbylocals.com — we use it to correct the guide.

5. Independent vendors

We don't control any vendor's food preparation, ingredients, prices, staff, hygiene, service, payment methods, seating or decisions. When you buy food or drink you deal directly with that vendor; we are not part of that transaction.

6. Food and dietary notice

Cross-contamination is likely, so the walks are not recommended if you have food allergies. We can't cater for religious dietary requirements and we don't state whether anything is halal. Where we know a dish contains pork, beef or alcohol we say so, but that is not conclusive — check directly with each vendor. You take part at your own risk. If you have a severe or life-threatening allergy, we recommend you don't take part.

We only publish factual ingredient notes where we know them. We never state that a dish or vendor is halal, vegetarian, vegan or allergen-free, and we can't guarantee ingredients, recipes, allergen controls, kitchen procedures or religious or dietary suitability. If you have an allergy, intolerance, medical condition or dietary requirement, ask each vendor before you order: you decide whether food is suitable for you. [LEGAL REVIEW]

7. Food safety and hygiene

We don't inspect kitchens, certify food safety or audit hygiene. Any remark about cleanliness is an observation from a dated visit, not an assurance. Use your own judgement before you eat or drink anything. [LEGAL REVIEW]

8. Walking, streets and weather

The walks take place in public streets and markets. Take care when walking, crossing roads, using public transport, entering premises and carrying your belongings. We can't monitor conditions on the street or inside vendors' premises, and we're not responsible for disruption caused by rain, flooding, heat, storms, haze or official weather warnings. Decide on the day whether the conditions suit you.

9. Accessibility

Routes may include uneven surfaces, steps, crowds and longer walks, and may not suit everyone with limited mobility. We don't promise that a route is wheelchair-accessible unless the destination page says so. If you have a question about a route, email support@getbestbylocals.com before you buy. [LEGAL REVIEW]

10. Health

You decide whether you are fit to do the walk — think about the distance, the climate, your mobility, any medical conditions, dietary restrictions and medication. We don't give medical advice.

11. Transport

Transport isn't included. Getting to the area and between walks — and paying for it — is up to you. The guide gives walking directions only.

12. Phone and data

Je gids opent in de webbrowser van je telefoon — geen app nodig. Je hebt mobiele data of wifi nodig om hem te openen en voor routebeschrijvingen op de kaart. Eenmaal geopend werkt hij ook als je even geen bereik hebt. Je toegang stopt automatisch aan het einde van je periode van N dagen. N is het aantal toegangsdagen voor jouw niveau: Express 3 dagen, Classic 4 dagen, Signature 5 dagen, Grand 6 dagen, Mega 7 dagen, Ultimate 8 dagen.

We're not responsible for problems caused by your device, its battery or settings, your mobile network or internet connection, GPS accuracy, or third-party map apps.

13. Events outside our control

We're not responsible for failing to provide, or delaying, the guide because of events beyond our reasonable control — for example natural disasters, severe weather, epidemics, government action, civil unrest, war, utility or telecoms failures, or widespread internet outages. Where we can, we'll tell you and help. [LEGAL REVIEW]

14. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law, including your statutory rights as a consumer. Subject to that:

• our total liability for a guide is limited to the price you paid for it;
• we're not liable for loss of profit or for indirect or consequential loss;
• we're not responsible for the acts or omissions of vendors, the food they sell, your own travel arrangements, the weather, public infrastructure, crimes by third parties, or your choice not to follow the guide's advice.

[LEGAL REVIEW: check enforceability under the Malaysian Consumer Protection Act 1999, the UK Consumer Rights Act 2015 and EU consumer law.]

15. Insurance

We recommend you have your own travel, medical and personal-belongings insurance. Our guides don't include any insurance. [LEGAL REVIEW]